Returns & Exchanges

At The Berry Tea Shop, we want you to be completely satisfied with your tea experience. If your selection doesn't meet your expectations, we offer a straightforward return process for all our premium blends and teaware.

Return Process

• 1.
  Contact Us

  Email our customer care team within 14 days of receiving your order to initiate a return or exchange request.

• 2.
  Prepare Your Package

  Ensure items are in their original, unopened packaging; please note that for health and safety reasons, we cannot accept returns on opened tea tins or bags.

• 3.
  Ship the Items

  Securely pack your items and send them back to our Berry boutique using a tracked shipping service to ensure safe arrival.

• 4.
  Refund Processing

  Once we receive and inspect your return, we will issue a refund to your original payment method or arrange for your replacement tea to be dispatched.